"How can I help you?" the woman asked.
I bit my lip nervously and squeezed the telephone tighter in my hands.
"The DS you sent me doesn't work." I replied. "I demand a refund."
" Of course, don't send it back, we'll send you the money. £70, was it?"
"Yes."
"Okay, we are very sorry and shall give you an extra £20 in vouchers for being so co-operative.
"Actually, please could you make that in cash?"
"That's fine."
I hung up and grinned
I didn't buy a DS.
That was how I made a living.